Done by Hani El-Sharkawi (for ROTY candidates only)

How to do it correctly for the hotel and for your personal development by Dagmara Plata-Alf – she is passionate about digital marketing, management and new technologies. Lecturer at the Kozminski University and Managing Director at Hotel Media Group company specializing in consulting and marketing activities for prestigious hotels and restaurants. She is the author of numerous articles on marketing and management in tourism industry. She realizes her passion and shares her knowledge also during guest academic lectures (including at the Jagiellonian University in Krakow or the Cracow University of Economics). A graduate of doctoral studies at the Kozminski University and an MBA at the University of Bedfordshire. She runs her blog: www.dagmaraplataalf.pl

Even though IQ is considered as a vital element of success, another element, the ability to successfully deal with people and one’s work environment is just as important for individual and team performance – especially within the hospitality industry. This element is Emotional Intelligence, which relates to the skill how we perform in social situations, how we deal with pressure and expectations of our surroundings.

This course focuses on building skills in 4 core elements of Emotional Intelligence specifically connected to Well Being: Self – Regard, Optimism, Interpersonal Relationships and Self – Actualization. Course participants will walk away with strategies for action to build Well Being.

Workshop Trainer: Kevin Daly, B.SC., MBA /Managing Partner, Lighthouse Organizational Development

Kevin Daly is an international training and development specialist with extensive organizational development experience. He holds an MBA in Business and is a qualified administrator of the Myers-Briggs Type Indicator (MBTI), Neethling Brain Instrument (NBI), Intercultural Development Inventory (IDI), EQ-i 2.0, EQ 360, and the Intercultural Conflict Style Inventory (ICS). He has led hundreds of seminars throughout Europe working together with talents, managers and leaders with a particular focus on communication, intercultural competence, and team development. Born in San Diego, California, he has called Vienna, Austria his home since 1996; he enjoys traveling and particularly likes working with multicultural teams.

Dress code: Formal

Difficult conversations — whether you’re telling a key stakeholder the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of the workplace. How should you prepare for these kinds of discussions? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible?

This course focuses on building skills to help you deal better with high conflict people, situations and discussions.  Course participants will walk away with a conflict analysis planning toolbox and be able to immediately apply it to current workplace conflicts

Workshop Trainer: Kevin Daly, B.SC., MBA /Managing Partner, Lighthouse Organizational Development

Kevin Daly is an international training and development specialist with extensive organizational development experience. He holds an MBA in Business and is a qualified administrator of the Myers-Briggs Type Indicator (MBTI), Neethling Brain Instrument (NBI), Intercultural Development Inventory (IDI), EQ-i 2.0, EQ 360, and the Intercultural Conflict Style Inventory (ICS). He has led hundreds of seminars throughout Europe working together with talents, managers and leaders with a particular focus on communication, intercultural competence, and team development. Born in San Diego, California, he has called Vienna, Austria his home since 1996; he enjoys traveling and particularly likes working with multicultural teams.

Coffee breaks in between

This training session is designed to prepare the participants for doing business across cultures. It is aimed at offering individuals and an understanding of how cross-cultural dynamics impact them. It aims to equip the participants with the necessary knowledge and skills to work and lead across cultures through a detailed understanding of cultural differences especially in regards to communication and working styles.  It is also designed to increase the effectiveness of leaders of multi-cultural teams.

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About the trainer: Hani El Sharkawi is the Director of the Sacher School of Excellence, the training academy of the Sacher Hotels. He has many years of experience in executive positions in the international luxury hospitality industry in various cities including Vienna, Paris, Singapore and Vancouver. As the son of an Egyptian father and an Austrian mother, he grew up in a multicultural environment in Alexandria, Egypt. He graduated from High School in the USA, earned a Bachelor degree in Tourism and Hospitality Management from the University of Alexandria and Master degree in intercultural competences from Danube University Krems in Austria.

Coffee breaks in between

After the successful trial of the AICR UK mentoring programme, we are delighted to offer you the opportunity to join a Mentoring training workshop.Understand how to mentor and how to make the most of this opportunity.This session is a practical guide to mentoring, giving a useful structure, tools and tips to begin or improve your mentoring skills.We have a limited number of places available, so please contact Nicola, AICR UK President, as soon as you can in order to participate in this training workshop. Please email Nicola at president@aicr.co.uk to secure your place on this workshop.

Coffee breaks in between

How to do it correctly for the hotel and for your personal development by Dagmara Plata-Alf – she is passionate about digital marketing, management and new technologies. Lecturer at the Kozminski University and Managing Director at Hotel Media Group company specializing in consulting and marketing activities for prestigious hotels and restaurants. She is the author of numerous articles on marketing and management in tourism industry. She realizes her passion and shares her knowledge also during guest academic lectures (including at the Jagiellonian University in Krakow or the Cracow University of Economics). A graduate of doctoral studies at the Kozminski University and an MBA at the University of Bedfordshire. She runs her blog: www.dagmaraplataalf.pl

Coffee breaks in between

Welcome dinner in Folk Gospoda including tasting of local liquers and traditional polish folkloristic entertainment

Please wear your home country traditional outfit

(Sponsors Showcase & Discussion Panels) including lunch

Dress code: Smart casual

Dress code – Black Tie/Cocktail Dresses